Massachusetts COMMBUYS #BD-27-1206-40000-40000-132456

MBTA Workforce Scheduling & HOS Compliance Software and Implementation Services RFP

The Massachusetts Bay Transportation Authority (MBTA) is seeking proposals for a comprehensive workforce scheduling and Hours of Service (HOS) compliance software solution, along with implementation support services. - Government Buyer: - Massachusetts Bay Transportation Authority (MBTA), Procurement & Logistics Department - Products/Services Requested: - Workforce Scheduling & HOS Compliance SaaS Solution - Cloud-based software for workforce scheduling, fatigue management, time and attendance reconciliation, maintenance and field workforce management, employee self-service, reporting, analytics, and compliance - Annual SaaS subscription, scalable by users, departments, and modules - Cloud hosting and managed services - Accessibility compliance features (Section 508, WCAG2, Massachusetts standards) - Implementation Support Services - Professional services for software implementation, project management, training, customization, and data conversion - Ongoing maintenance, technical support, and system upgrades - Disaster recovery and transition assistance - Unique/Notable Requirements: - Solution must support complex scheduling, union and department-specific HOS rules, real-time fatigue violation identification, and integration with third-party systems - Robust data privacy, security, disaster recovery, and transition assistance provisions - Minimum insurance levels (including cyber liability), cloud service terms, and accessibility standards - Pricing for one-time and recurring SaaS subscription costs, scalability options, and professional services - OEMs/Vendors: - No specific OEMs or vendors named; open to qualified software providers capable of meeting MBTA's requirements

Description

This solicitation is a Request for Proposal (RFP) issued by the Massachusetts Bay Transportation Authority for workforce scheduling and Hours of Service (HOS) compliance software along with implementation support services. The project includes software procurement to manage workforce schedules, compliance with work-hour regulations, and fatigue management. A pre-bid conference is scheduled to provide additional information to prospective bidders. The procurement involves multiple attachments detailing technical, functional, cost, insurance, cloud computing, and accessibility requirements.

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