Tennessee Department of General Services #32801-01350

TWRA seeks contractor for R.E.A.L. Point-of-Sale System development and administration

The Tennessee Wildlife Resources Agency (TWRA) is seeking a contractor to develop, implement, and administer a new Remote Easy Access License (R.E.A.L.) point-of-sale system for managing hunting and fishing licenses, boat registrations, and related services. - Government Buyer: - State of Tennessee, Tennessee Wildlife Resources Agency (TWRA), Department of General Services, Central Procurement Office - OEMs and Vendors: - No specific OEMs or vendors are named; this is an open solicitation for system development and services - Products/Services Requested: - Comprehensive R.E.A.L. point-of-sale system supporting: - 245 license and permit types - Boat registration and titling - Captive wildlife permits - Harvest reporting - Quota hunt applications - Event management - Customer support help desk - Web, mobile, and administrative interfaces - Project management and quality assurance (compliance with Tennessee Business Solutions Methodology) - Training for license agents, TWRA staff, and technical support personnel - Disaster recovery (RTO of 4 hours, RPO of zero data loss) - Security compliance (PCI-DSS, NIST standards, encryption, intrusion detection) - Data migration from legacy systems (cleansing, normalization, mapping, validation) - Real-time ACH revenue collection, eligibility validation, and financial reconciliation - Unique/Notable Requirements: - System must support both in-person and 24/7 web/mobile transactions - High availability and uptime requirements; liquidated damages of $10,000 per day for non-compliance - Annual license sales exceed 1.1 million, boat registrations about 125,000, harvest records 200,000 - Integration for retail agents, county clerks, and TWRA offices - Toll-free help desk and ongoing operational support - Compliance with state and federal data protection regulations - Data migration and reconciliation from legacy infrastructure - Disaster recovery and annual security audits - Training and certification programs for users - No part numbers or purchase quantities specified; this is a service and system development engagement.

Description

The Tennessee Wildlife Resources Agency (TWRA) is seeking a qualified contractor to design, implement, and administer a modern Remote Easy Access License (R.E.A.L.) point-of-sale system. This system will replace existing legacy infrastructure with a centralized platform managing hunting and fishing licenses, boat registrations, harvest reporting, and other related services. The scope includes system design, testing, data migration, security protocols, and ongoing operational support such as a customer help desk and training programs. The system must ensure real-time data integrity, fiscal accountability, and compliance with state and federal regulations.

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