Oregon Buys #S-DASOBO-00017788

Oregon Department of Agriculture CRM Licensing Solution and Implementation Services

The Oregon Department of Agriculture, supported by the Department of Administrative Services, is seeking a comprehensive CRM Licensing Solution with full implementation services. - Government Buyer: - State of Oregon Department of Administrative Services (DAS), Enterprise Goods and Services, State Procurement Services (SPS), on behalf of Oregon Department of Agriculture (ODA) - Procurement managed by DAS Procurement Services in Salem, Oregon - OEMs and Vendors: - Microsoft (Microsoft Dynamics 365 is specified as the platform for the solution) - Products/Services Requested: - Customer Relationship Management (CRM) Licensing Solution software - Based on Microsoft Dynamics 365 and related technologies - Includes user account management, license/registration linking, fee payment (online/offline), application submission, renewals, document management, and messaging - Implementation Services: - Design, configuration, and extension services - Integration development with Oracle, FileMaker, US Bank, and other ODA systems - Data migration from legacy systems - Testing, deployment, and cutover support - Technical documentation and knowledge transfer - Maintenance and operations support - Key technical roles: Dynamics 365 Solution Architect, two Developers, Data Migration Specialist - Unique/Notable Requirements: - Solution must comply with ADA Title II and WCAG 2.1 Level AA digital accessibility standards - Must meet Oregon's statewide IT security standards - Data storage must be within the U.S. - Cloud-based, multi-tenant infrastructure with high concurrency and strong security - Customizable workflows and integration with multiple legacy and external systems - Attachments detail solution requirements, system integrations, sample contracts, price proposal forms, and accessibility narratives

Description

The State of Oregon, through the Department of Administrative Services on behalf of the Oregon Department of Agriculture, is soliciting proposals for a Customer Relationship Management (CRM) Licensing Solution. The project includes design, configuration, extension services, integration development, data migration, testing, and implementation support. The procurement method is a Competitive Sealed Proposal with an anticipated contract term of two years. The solicitation includes multiple attachments detailing requirements, sample contracts, and other relevant documents.

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