Opportunity
Lone Star College System Ionwave #RFP 26-08-02 Addendum 3
Lone Star College System Solicits Microsoft Unified Support Services for 3-Year Term
Posted
August 12, 2026
Respond By
September 23, 2026
Identifier
RFP 26-08-02 Addendum 3
NAICS
541512
Lone Star College System (LSCS) is seeking proposals for Microsoft Unified Support Services to support its 24 locations as the largest higher education institution in the Houston area. - Government Buyer: - Lone Star College System (LSCS) Procurement Department - Contact: Clavelia Martin, Commodity Manager II, Tech - OEM Highlight: - Microsoft is the specified Original Equipment Manufacturer (OEM) for all support services and technologies. - Products and Services Requested: - Microsoft Unified Support Services for three years, with annual pricing and catalog discounts for additional purchases - Key services include: - Enterprise Advisory Support - Azure Problem Resolution - On-demand Assessments and Setup/Configuration - On-demand Education and Webcasts - Online Support Portal Access - Problem Resolution Support (including up to 100 reactive enabled contacts per year) - Service Delivery Management - Onsite Unified Proactive Services Add-on (one onsite visit per year) - Notable Requirements: - Vendors must provide references and comply with all federal and state regulations - Pricing must include all delivery charges (FOB LSCS) - Submission of a current W-9 and Texas Ethics Commission Form 1295 is required - The contract may be awarded to multiple bidders - All prices and discounts are to be effective for up to three years, with possible month-to-month extensions by mutual agreement
Description
The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support Services. The contract includes unit prices for use throughout the system and a shelf or catalog discount for additional system-wide purchases of items not specifically listed. The system consists of 24 locations in the greater Houston area and serves over 80,000 credit students each semester. The contract term is up to three years with prices including delivery charges FOB Lone Star College System.