California eProcure #RFQ-ITS 26-0044

CAL FIRE HR Grievance Tracking System Refresh – IT Services Solicitation

CAL FIRE is seeking professional IT services to refresh its HR Grievance Tracking System. - Government Buyer: - California Department of Forestry and Fire Protection (CAL FIRE) - Information Technology Services, Procurement Office - Scope of Work: - Design, development, testing, and deployment of a secure, configurable software solution - System must manage public employee grievances and complaints across multiple levels of review - Features required: intake, tracking, reporting, analysis, and role-based access controls - Compliance with strict security, confidentiality, and US-based data storage policies - Services Requested: - Discovery and requirements definition - System architecture and design - System development and configuration - Reporting and analytics development - Testing and quality assurance - Deployment and production readiness - Training, transition, and documentation - Ongoing support and maintenance (with renewal options) - Unanticipated tasks (capped at 10% of total bid amount) - Notable Requirements: - System must be configurable, secure, and data-driven - Detailed data entry capabilities - Contract is time-and-materials with options for renewal years - No specific OEMs or vendors are named; opportunity is open to qualified IT service providers.

Description

The California Department of Forestry and Fire Protection (CAL FIRE) is soliciting professional services on a time-and-materials basis for the design, development, testing, and deployment of a software solution to manage public employee grievances and complaints across multiple levels of review. The system will support intake, tracking, reporting, and analysis of grievances and complaints, and will be configurable, secure, and data-driven. The contractor will collaborate with the CAL FIRE Labor Relations Office to build this system, which must include access control and detailed data entry capabilities. The solicitation requires submission of responses by October 2, 2026, at 2:00 PM Pacific Time.

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