New Mexico General Services Department State Purchasing Division #70-M0081-26-CP350

Award for Temporary Emergency 911 Dispatch Staffing Services for City of Roswell

This award supports the City of Roswell's emergency communications operations with specialized staffing services. - Government Buyer: - City of Roswell, Pecos Valley Regional Communications - OEM/Vendor: - getResQ911 LLC (sole source provider) - Services Requested: - Temporary emergency 911 dispatch staffing - Three qualified 911 contractors for six months - Personnel must handle emergency, non-emergency, and administrative calls - Required to enter calls into the City's Computer Aided Dispatch (CAD) system - Access to National Law Enforcement Teletype System (NLETS) and National Crime Information Center (NCIC) - Unique Requirements: - Contractors must hold certifications in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) - Must pass background checks - Integration into City operations with minimal onboarding - getResQ911 LLC identified as the only vendor able to meet these requirements within the necessary timeframe - Estimated Contract Value: - $291,672.96 for the six-month period

Description

The State of New Mexico, specifically the City of Roswell, intends to make a sole source purchase for temporary emergency 911 dispatch staffing services. The contract is for a duration of six months, starting from September 13, 2026, to March 12, 2027, with an estimated value of $291,672.96. The contractor, GETRESQ911, will provide three qualified 911 dispatch contractors who meet specific certification and training requirements to support the City's emergency communications operations. The procurement is made under the justification of no competition, and potential vendors have until September 12, 2026, to respond or object.

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