Utah Public Procurement Place U3P #UDOT2700049MH

Utah DOT seeks comprehensive public issue reporting software solution

The Utah Department of Transportation (UDOT) is seeking a comprehensive software solution for public reporting of transportation system issues. - Government Buyer: - Utah Department of Transportation (UDOT), executive branch agency - OEMs and Vendors: - No specific OEMs or vendors named; equivalent solutions are permitted - Products/Services Requested: - Comprehensive public issue reporting software solution - Mobile-responsive, ad-free, UDOT-branded interface (app and web widget) - Public reporting for issues such as traffic signal timing, potholes, damaged signs, and litter cleanup - Map-based location pinpointing, image upload, and automated notifications - Administrative console for unlimited UDOT employee accounts - Customizable service categories, canned messaging, and workflow management (manual/automated assignment, internal comments, duplicate handling) - GIS data integration for routing out-of-jurisdiction issues - API access for data extraction, integration with Qualtrics and Google Analytics - Backend dashboards, reporting, and export capabilities - Compliance with WCAG 2.1 Level AA and Utah digital accessibility standards - Support for multiple input channels (web, app, phone, email) - Archiving capabilities, support, and training for system upgrades - Unique or Notable Requirements: - Must be ad-free and UDOT-branded - Unlimited administrative user accounts - Integration with GIS, Qualtrics, and Google Analytics - Robust workflow and duplicate request management - Compliance with strict accessibility standards - Single supplier contract for five years, with annual price guarantees and adjustments

Description

This Request for Proposal (RFP) issued by the Utah Department of Transportation seeks a software solution that allows the public to report issues encountered on Utah's transportation system. The software should support various service request types such as traffic signal timing, potholes, damaged signs, and litter cleanup, with features including location pinpointing, image uploads, and automated notifications. The system must include an administrative console for UDOT employees to manage requests, assign tasks, and generate reports, as well as integration capabilities with GIS data and external tools like Qualtrics and Google Analytics. The contract length is five years, and the procurement aims to award a single contract to the highest scoring responsive and responsible vendor.

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