Illinois BidBuy #27-426DOC-CENTO-B-53936

Emergency Procurement of Inmate Electronic Service Delivery System for Illinois Department of Corrections

The Illinois Department of Corrections (IDOC) is conducting an emergency procurement for a comprehensive electronic service delivery system for individuals in custody. - Government Buyer: - Agency: Illinois Department of Corrections (IDOC) - Sub-agency: Fiscal Division - Office: State of Illinois Chief Procurement Office for General Services - OEM/Vendor: - Inmate Calling Solutions, LLC (ICSolutions) - Products/Services Requested: - Comprehensive electronic service delivery system for incarcerated individuals - Includes self-development, education, friends and family contact, grievance tracking, entertainment, and administrative communication - New tablet distribution to all individuals in custody at no cost - Flexible streaming rates for content consumption - Technical oversight and installation of IT infrastructure - Unique/Notable Requirements: - Emergency procurement to prevent disruption of critical state services affecting health and safety - Cost savings on calling and video visitation rates - Contract bridges the gap until a new long-term NASPO ValuePoint contract is finalized - All services and infrastructure provided by ICSolutions - Estimated contract value: $344,167

Description

The Illinois Department of Corrections (IDOC) is procuring a comprehensive electronic service delivery system for individuals in custody. This system includes components related to self development, education, friends/family contact, grievance tracking, entertainment, and administration communication. The procurement is conducted as an emergency purchase to prevent disruption in critical state services affecting health and safety. The vendor will provide a system that streamlines offender communications and delivers content efficiently and sustainably.

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