Texas DIR/ESBD #HHS0017889

Texas Health and Human Services Commission seeks Labware Customer Care Program (LCCP) Support Service

Texas Health and Human Services Commission (HHSC), through its Department of State Health Services (DSHS), is seeking bids for Labware Customer Care Program (LCCP) Support Service to support laboratory operations. - Government Buyer: - Texas Health and Human Services Commission (HHSC) - Department of State Health Services (DSHS) - Procurement and Contracting Services (PCS) division - OEM Highlight: - Labware is the sole Original Equipment Manufacturer (OEM) specified; procurement is proprietary to Labware brand, make, and model - Vendors: - Only Labware and authorized resellers of Labware products are eligible - Products/Services Requested: - Labware Customer Care Program (LCCP) Support Service - Gold 120 hours per month plan (part numbers: LCCP42, LCCP43) - Bronze 12 configuration support (part number: LCCP21) - Basic 3 configuration support (part number: LCCP11) - Total of 160 support hours per month (120 additional hours beyond existing 40) - Remote configuration management and system administration - Support performed online during business hours, with emergency and after-hours support available - Unique/Notable Requirements: - Bidders must have at least three years of relevant experience and provide references - Strictly brand-specific: only Labware solutions accepted - Compliance with Texas laws, cybersecurity, confidentiality, and ethical standards - Both HHSC and DSHS entitled to use contract - Option for contract extension for one year at HHSC's discretion - Period of Performance: - Contract starts upon award and runs through December 31, 2026, with a one-year extension option - Estimated Contract Value: - Based on scope and support hours, estimated range is $250,000 to $500,000 - Primary Products: - Labware Customer Care Program Gold, Bronze, and Basic support plans - Competing Products: - No alternatives accepted; only Labware brand solutions permitted - Primary Competitors: - No direct competitors due to proprietary requirement; only Labware or authorized Labware resellers may bid

Description

The Health and Human Services Commission (HHSC) is seeking bid responses for the Labware Customer Care Program (LCCP) Support Service. The procurement involves software maintenance, support, updates, and data hosting services. The project requires dual CTCD/CTCM certification and covers multiple highway districts and zones in Texas. Both HHSC and the Department of State Health Services (DSHS) will be entitled to use any contract awarded. Bidders must submit a comprehensive response including all required information and documentation to demonstrate their qualifications and capacity to provide the services.

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