SAM #AEROS

RFI for AFTRANS Enterprise Help Desk Services (Functional & Technical Support)

The Air Force Life Cycle Management Center (AFLCMC) Airspace Mission Planning Division (C3M) is seeking information from industry for a potential 5-year contract to provide enterprise help desk services supporting AFTRANS command and control applications. - Government Buyer: - Department of the Air Force - Air Force Life Cycle Management Center (AFLCMC) - Airspace Mission Planning Division (C3M), Command, Control, Communications and Battle Management (C3BM) Portfolio Acquisition Executive Operating Location 2 (OL-2) - Services Requested: - Comprehensive functional help desk support for critical command and control (C2) capabilities - Technical operations help desk support for both legacy and Next Generation modernized system portfolio applications - Support for cloud-native and Government-Off-The-Shelf (GOTS) software - High-severity triage, escalation, and immediate response protocols - Coverage across classified and unclassified networks, supporting global and regional Air Mobility Command (AMC) operations 24/7/365 - No specific OEMs, vendors, products, part numbers, or purchase quantities are listed - Unique Requirements: - Subject matter experts proficient in software and operational intent - Ability to support both legacy and modernized systems - Small Business Set-Aside anticipated - Contract duration of 5 years, including all options

Description

AFLCMC C3M OL-2 intends to solicit a contract for non-personal commercial services to support the requirements for the AFTRANS enterprise functional help desk services and technical operations help desk services for the existing legacy system portfolio applications and the Next Generation modernized system portfolio applications. The support includes providing comprehensive functional and technical operations support of critical command and control (C2) capabilities within a government-provided environment.

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