CanadaBuys #BC233590

City of Vancouver RFP for Contact Centre as a Service Solution

The City of Vancouver is seeking proposals for a Contact Centre as a Service Solution to modernize its customer engagement capabilities. - Government Buyer: - City of Vancouver, Information Management & Strategic Initiatives office - Procurement Details: - RFP BC233590 - Comprehensive service solution for contact centre operations - No specific OEMs, vendors, products, or part numbers identified - Contract Structure: - Initial five-year term - Four optional one-year extensions (maximum nine years total) - Submission Requirements: - Electronic submission via the City's Supplier Portal - Notable Requirements: - Solution must meet the City's contact centre needs as detailed in the Scope of Work - Flexible, scalable, and secure service expected - OEMs: - No OEMs specified; open to all qualified providers - Quantities: - No fixed quantities; solution-based procurement

Description

The City of Vancouver is seeking bids from vendors with expertise in Contact Centre as A Service Solution as per the requirements in the Scope of Work attachment. The contract term is five years with four possible one-year extensions, totaling a maximum of nine years. Bids must be submitted electronically through the City's Supplier Portal. Further details and instructions are provided in the RFP documents.

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