Escambia County Opengov #PS AJ 082526

Escambia County seeks 9-1-1 Quality Assurance services for emergency communications.

Escambia County Public Safety is seeking qualified vendors to provide 9-1-1 Quality Assurance services for its emergency communications operations. - Government Buyer: - Escambia County Public Safety (Pensacola, FL) - OEMs and Vendors Mentioned: - Priority Dispatch Corporation (developer of EMD/EFD protocols) - NICE (provider of NICE Inform software) - Products/Services Requested: - 100 Emergency Medical Dispatch (EMD) quality assurance evaluations - 50 Emergency Fire Dispatch (EFD) quality assurance evaluations - Unique or Notable Requirements: - Evaluators must be certified in EMD/EFD protocols - Vendors must be authorized NICE Inform software providers - Company must demonstrate experience in EMD/EFD QA and provide sample reports - Minimum insurance coverage of $1,000,000 per wrongful act - All evaluations must conform to Priority Dispatch protocols and utilize NICE Inform software - Scope includes detailed evaluation, reporting, and proficiency with NICE Inform software

Description

This solicitation is for 9-1-1 Quality Assurance services for Escambia County's Public Safety department. The work involves conducting EMD and EFD evaluations, with quantities of 100 and 50 respectively. Vendors must have experience in EMD/EFD Quality Assurance, be certified evaluators, and authorized NICE Inform software providers. The scope includes detailed evaluation, reporting, and software proficiency requirements to improve emergency call handling quality and standardization.

View original listing