British Columbia BCBid #233590

City of Vancouver RFP for Cloud-Based Contact Centre Solution

The City of Vancouver is seeking proposals for a cloud-based Contact Centre as a Service (CCaaS) solution to modernize its customer service operations. - Government Buyer: - City of Vancouver, Information Management & Strategic Initiatives office - Solution Requested: - Contact Centre as a Service (CCaaS) - Cloud-based platform for managing customer interactions - Requirements detailed in PS20261849-TS-RFP - Scope of Work - Contract Details: - Initial term of five years - Four possible one-year extensions (maximum nine years) - Submission Requirements: - Responses must be submitted via the City of Vancouver Supplier Portal - Vendors must meet all technical and functional requirements outlined in the scope of work - OEMs and Vendors: - No specific OEMs or vendors named in the solicitation - Unique/Notable Requirements: - Solution must be cloud-based - Must support modern contact centre functionality as specified in the scope of work - Long-term contract potential (up to nine years) - No specific products, part numbers, or quantities provided in the solicitation

Description

The City of Vancouver is seeking bids from vendors with expertise in Contact Centre as A Service Solution. The contract term is five years with four possible one-year extensions, for a maximum of nine years. The procurement is managed through the City's electronic procurement portal. Vendors must meet the requirements outlined in the Buyer Attachment titled PS20261849-TS-RFP - Scope of Work. All responses must be submitted through the City of Vancouver Supplier Portal.

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