Southern California Regional Rail Authority PlanetBids #H1678-RFI

Metrolink Seeks Integrated Mobile Ticketing and Fare Validation Solutions (RFI)

The Southern California Regional Rail Authority (SCRRA), which operates Metrolink, is seeking information from the market on integrated mobile ticketing and fare validation solutions for commuter rail operations. - Government Buyer: - Southern California Regional Rail Authority (SCRRA), Metrolink - Products and Services Requested: - Mobile ticketing applications for iOS and Android platforms - Fare validation hardware and software supporting barcode, QR code, NFC, contactless payment, and offline validation - Customer account management with Single Sign-On (SSO) - Corporate and institutional partner portals for pass distribution, billing, and reporting - Integration with loyalty programs and third-party mobility apps - Self-service customer portals - Back-office management and business intelligence tools (administrative dashboards, revenue/operational reporting, audit logging, API access) - Unique or Notable Requirements: - Solutions must support integration with existing transit systems and multi-agency deployments - Emphasis on enhancing customer experience, security, flexible administration, and robust reporting - Respondents are encouraged to provide documentation and describe experience with similar commuter rail or public transit agencies - OEMs and Vendors: - No specific OEMs or vendors are mandated; open to all qualified providers - This is an RFI for market research only, not a solicitation for bids or proposals.

Description

Metrolink is seeking information regarding integrated mobile ticketing and fare validation solutions that enhance customer experience, streamline fare collection, and provide robust security and flexible administration. The scope includes mobile ticketing applications, fare validation hardware and software, customer account management, partner portals, loyalty program integration, and back-office management tools. The agency is interested in solutions that support commuter rail operations with scalability and future technology advancements. This Request for Information (RFI) is for market research and planning purposes and will inform a future procurement process.

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