Virginia's eProcurement Marketplace #160190

VDOT Statewide Toll Customer Service Center Operations Solicitation

VDOT is seeking proposals for the operation of a Statewide Toll Customer Service Center across Virginia. - Government Buyer: - Virginia Department of Transportation (VDOT) - Scope of Work: - Operation of toll customer service center statewide - Includes customer service, operational reporting, compliance, and performance metric adherence - Documentation and Requirements: - Detailed scope of services, pricing schedule, operational reports, and historical/forecasted statistics - Small business subcontracting plans required - Payment and performance bonds required - Compliance certifications, proprietary/confidential information forms, and state corporation commission forms must be submitted - Adherence to KPI matrices and requirement tracking - No specific OEMs or vendors are named in the solicitation - Unique Requirements: - Optional pre-bid conference or site visit - Multiple addenda issued - Classified under NIGP code 321

Description

This solicitation is a Request for Proposals (RFP) issued by the Virginia Department of Transportation for the operation of a Statewide Toll Customer Service Center. The work location is in Virginia, and the solicitation includes an optional pre-bid conference or site visit as detailed in the solicitation documents. The RFP has undergone multiple addenda, including a change in the opening date to October 1, 2026. The scope involves non-professional, non-technology services related to toll customer service center operations.

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