Lone Star College System Ionwave #RFP 26-08-02 Addendum 2

Lone Star College System Microsoft Unified Support Services RFP

Lone Star College System (LSCS), a major Texas higher education institution, is seeking proposals for Microsoft Unified Support Services to cover all campuses and centers. - Government Buyer: - Lone Star College System (LSCS) - Procurement Department, managed by Clavelia Martin, Commodity Manager II, Tech - OEM Highlight: - Microsoft is the sole Original Equipment Manufacturer (OEM) for all requested support services - Vendors: - Vendors must provide unit pricing and catalog discounts for Microsoft Unified Support Services - Vendors must submit a current catalog or price sheet upon request - Products/Services Requested: - Microsoft Unified Support Services, including: - Advisory support - Azure problem resolution - On-demand assessments and education - Online support portal access - Service delivery management - Webcasts - Reactive support management - Proactive services add-on for Enterprise Modern Work - Annual support/maintenance, implementation, training, hosting, and other related costs - Reactive enabled contacts (up to 100 per year) - On-demand assessment setup and configuration - One onsite visit annually - Quantities: - Annual service periods for three years - Up to 100 reactive enabled contacts per year - One onsite visit per year - Unique/Notable Requirements: - Contract may be awarded to more than one bidder - Prices and discounts effective for up to three years, with possible month-to-month extensions - Compliance with federal and Texas state laws, including Texas Ethics Commission filing - Required submission of W-9 and Certificate of Interested Parties Form 1295 - Intended for use across all 24 LSCS locations (eight colleges, seven centers, eight Workforce Centers of Excellence) - Vendors must provide references and certifications as part of their proposal

Description

The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support Services. The contract includes unit prices for use throughout the system, with a shelf or catalog discount requested for additional system-wide purchases of items not specifically listed. The award may be made to more than one bidder, and prices are to be effective for up to three years with mutual agreement. The services include advisory support, problem resolution, on-demand assessments and education, online support portal access, service delivery management, and webcasts.

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