New York State Contract Reporter #RFQ-JH2627-0001

SUNY Albany Unified Communications Managed Services (Cisco/ePlus)

SUNY University at Albany is seeking managed IT services for its unified communications environment. - Government Buyer: - State University of New York (SUNY), University at Albany - Contact: Jessica Hill - OEMs and Vendors: - ePlus (managed services provider) - Cisco (hardware and software OEM) - Products/Services Requested: - Managed services for Cisco Unified Communications suite - Cisco Contact Center Express Application (UCCX): 2 units - Cisco IM & Presence Application (IM&P): 2 units - Cisco Unity Connection Application (CUC): 2 units - Cisco Unified Communications Manager (CUCM): 7 units - Cisco VG450 Analog Gateway: 15 units - Cisco VG310 Analog Gateway: 2 units - Cisco VG204XM Analog Gateway: 1 unit - Cisco VG202XM Analog Gateway: 2 units - Cisco 4331 Series Integrated Services Router: 3 units - Cisco 4351 Series Integrated Services Router: 3 units - Cisco 4431 Series Integrated Services Router: 2 units - Cisco TelePresence VCS Expressway-E (Virtual): 2 units - Cisco TelePresence VCS Expressway-C (Virtual): 2 units - Cisco Unified Attendant Console Advanced: 1 unit - ePlus UC Managed Services Annual Fee (SVC-PROSVCS SOLUTION): 5 years - Unique/Notable Requirements: - Procurement is limited to New York State-certified MWBE and SDVOB vendors - E-Rate eligibility required - Substitutes may be considered at the University's discretion - Award based on lowest cost and meeting all requirements - Vendors must provide all required agreements and may be asked for manufacturer quotes

Description

The University at Albany, part of the State University of New York (SUNY), is seeking an agreement for ePlus UC Managed Services. The contract term is from October 1, 2026, through September 30, 2031, spanning 5 years, with billing annually at the beginning of each anniversary date. The procurement is categorized under Information Technology - Commodities and is a discretionary procurement with MWBE and SDVOB goals. The contract aims to provide managed services for various Cisco communication and networking applications and equipment.

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