Utah Public Procurement Place U3P #DC2026-06

Davis County Cloud-Based Unified Communications Phone System Replacement

Davis County, Utah, is seeking proposals for a cloud-based unified communications phone system to replace its current Avaya on-premises system serving approximately 1200 users. - Government Buyer: - Davis County, Utah (Purchasing Manager) - OEMs and Vendors Mentioned: - Avaya (incumbent system) - RFP is open to all qualified cloud phone system providers; no specific replacement OEMs named - Products/Services Requested: - Cloud-based unified communications phone system for ~1200 users - Must support: IP telephony, SIP trunking, hosted IP PBX, voice/video conferencing, instant messaging, collaboration tools, network fax, SMS texting, API integrations - Compatibility with existing Avaya J179 SIP phones and recommendations for phone replacements - Monitoring, analytics, security, access control, and customer support (including call center and local tech support) - Implementation, migration, training, and ongoing maintenance services - Unique or Notable Requirements: - Redundancy and failover capabilities - Support for remote workers - AI integration and user-configurable features - Spam filtering and integration with existing devices (e.g., copy machines for faxing) - Vendors must own or control all elements necessary to deliver voice and data services - Delivery and operational readiness required by May 1, 2027

Description

Davis County is seeking to replace their current Avaya phone system, which includes approximately 1200 phones with a mix of on-premises and remote users. The current system has third-party add-ons for faxing, voicemail, and SMS texting and operates on-premises in a virtual environment with servers spread across multiple sites for redundancy and failover. The County is requesting proposals for a cloud phone system provider to deliver a replacement system by May 1, 2027. The scope includes voice services, unified communications, and related solutions, equipment, and accessories, with requirements for features such as IP telephony, SIP trunking, hosted IP PBX, conferencing, video conferencing, instant messaging, collaboration tools, network fax service, SMS texting, monitoring, security, and customer support.

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