Redmond Civicplus #RFP 10915-26

City of Redmond Enterprise Content Management Software and Implementation Services RFP

The City of Redmond, Washington, Purchasing Division is seeking proposals for an Enterprise Content Management (ECM) software solution and implementation services to modernize and unify records management across all city departments. - Government Buyer: - City of Redmond, Purchasing Division - Office: City of Redmond, Washington - Products & Services Requested: - Enterprise Content Management (ECM) software platform license - User licenses: 50 admin seats, 550 general seats - Storage capacity: ~58TB - Implementation services: setup, configuration, integration, training, and ongoing support - Integration Requirements: - Must integrate with existing systems: SharePoint, Legistar, eDocs, GovQA, Exchange/Outlook - Compliance & Security: - Solution must support compliance with Washington State retention and public disclosure laws - Must meet data security standards: HIPAA, GDPR, CCPA, FedRAMP, FBI/CJIS, SOC 1 Type II, ISO 27001 - Notable Features: - AI-assisted document management - Batch scanning, metadata/classification tools - Detailed audit logging - Robust privacy and security agreements - Vendor Qualifications: - Proven experience implementing ECM solutions for cities of similar size, preferably within Washington State - No specific OEMs or vendors named; RFP is open to all qualified providers - Contract Structure: - Initial three-year agreement with two optional one-year renewals (up to five years total) - Annual subscription and support - Implementation kickoff after contract award and city council approval

Description

The City of Redmond is seeking proposals from qualified vendors to provide Enterprise Content Management (ECM) software and implementation services. The project aims to unify records management citywide, streamline public records requests, improve document search, organize records cataloging, and support record retention policies with minimal manual intervention. Vendors should have experience implementing similar solutions for cities of comparable size, preferably within Washington State. The scope includes multiple city departments and involves software setup, configuration, integration, training, and support.

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