Fort Worth Bonfire #26-0263

City of Fort Worth seeks AI-based Interactive Voice Response solution for IT department.

The City of Fort Worth, Texas, is seeking proposals for an AI-based Interactive Voice Response (IVR) solution to enhance its Information Technology Solution Department operations. - Buyer: City of Fort Worth, Information Technology Solution Department - Products and Services Requested: - Integrated hardware-software IT solutions (microcomputer-based) - Customer Relationship Management (CRM) software - AI-based IVR systems - Call center services for high-volume telephone call answering - Marketing consulting and services (including distribution, surveys, research, sales promotions) - Data preparation and processing (including Bates coding) - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Proposers must submit a range of completed forms (e.g., small business utilization, reference sheet, deviations sheet) - Compliance with small business utilization goals is required - Mandatory finalist interviews or demos - Submission of a bid table for the AI-based IVR solution - Pre-proposal conference (in-person and virtual) and question submission deadlines - The procurement is on an as-needed basis; specific quantities and part numbers are not provided

Description

The City of Fort Worth is seeking proposals to finalize an agreement for an AI-based Interactive Voice Response solution for the Information Technology Solution Department on an as-needed basis. The procurement involves goods and services related to integrated hardware-software IT solutions, customer relationship management software, IVR systems, call center services, and marketing consulting. The solicitation includes a pre-proposal conference, question submission deadlines, and finalist interviews or demos. Proposers are required to submit various completed forms and documents as part of their proposal.

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