Tennessee Department of General Services #RFI 34901-01690

Tennessee Seeks Online Driver Knowledge Testing System Solutions

The Tennessee Department of Safety and Homeland Security is seeking information on commercially available online, web-based knowledge testing systems for driver services. - Government Buyer: - Tennessee Department of Safety and Homeland Security (via Department of General Services) - Products/Services Requested: - Online, web-based knowledge testing system for driver license applicants - Must allow minors (ages 14-17) to take the written driver knowledge test remotely - Parent/guardian proctor identity verification required - Confirmation of hardship approvals for younger test-takers - Integration with state systems for eligibility checks and result transmission - Support for multiple browsers and mobile devices - Robust encryption and cybersecurity measures - ADA and WCAG accessibility compliance - Advanced exam integrity features (e.g., impersonation and unauthorized assistance detection) - System support, maintenance, reporting, administrative capabilities, and AI features - Pricing model information - OEMs and Vendors: - No specific OEMs or vendors mentioned; open to all qualified providers - Unique/Notable Requirements: - Strong focus on exam security, accessibility, and integration with state systems - Designed to reduce in-person visits, especially for minors - Emphasis on advanced technology features and compliance with accessibility standards

Description

This is a Request for Information (RFI) issued by the Tennessee Department of General Services for an on-line, web-based knowledge testing system for driver services. The system should allow individuals, particularly minors aged 14 to 17, to take the knowledge test online without visiting a Driver Services Center. It must include identity verification for test proctors and confirm hardship approvals for younger test-takers. The RFI seeks information on system capabilities, security, accessibility, and pricing.

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