Illinois BidBuy #26-448DOIT-SEC44-B-52896

Illinois DoIT seeks SMS & Voice Multi-Factor Authentication services for secure access and notifications

The Illinois Department of Innovation and Technology (DoIT) is seeking bids for SMS and Voice Multi-Factor Authentication services to support secure access and State-authorized notifications. - Government Buyer: - Illinois Department of Innovation and Technology (DoIT) - Products/Services Requested: - Outbound domestic SMS text messaging for multi-factor authentication and notifications - Nearly 30 million messages per year (Year 1 and Year 2) - Outbound international SMS text messaging - 36,000 messages per year (Year 1) - Outbound domestic voice call delivery minutes - Over 700,000 minutes per year (Year 1) - Outbound international voice call delivery minutes - 864 minutes per year (Year 1) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Services must support both domestic and international delivery - Used exclusively for multi-factor authentication and State-authorized notifications - Annual quantities specified, indicating a multi-year contract - Pre-bid conference available via Webex - Bidders must review detailed attachments including pricing instructions and vendor disclosure forms - Classification code: 92045 (Software Maintenance and Support Services)

Description

This solicitation is for SMS & Voice Multi-Factor Authentication services. It includes multiple line items related to domestic and international SMS text messaging and voice call delivery minutes for two years. A Non-Mandatory Pre-Bid Conference will be held via Webex on September 1, 2026, at 11:00 AM CDT. The solicitation is issued by the Department of Innovation and Technology in Illinois.

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