Pennsylvania eMarketplace #6100066582

Statewide Recycling Hotline Staffing and Operation for Pennsylvania DEP

The Pennsylvania Department of Environmental Protection (DEP), Bureau of Waste Management, is seeking a contractor to operate and staff a statewide Recycling Hotline service. - Government Buyer: - Department of Environmental Protection (DEP), Bureau of Waste Management - Services Requested: - Staffing and operation of a Recycling Hotline - Manage approximately 35 calls per week - Provide timely responses to inquiries on municipal waste recycling, household hazardous waste, electronics recycling, waste tires, organics (including wasted food), battery recycling, and litter programs - Maintain a dedicated phone line and equipment - Update and verify hotline information regularly - Disseminate educational materials to the public - Prepare and submit detailed weekly and annual reports - Unique or Notable Requirements: - Contractor must have technical expertise and experience in recycling education, public relations, and waste management - Ability to manage call volume and provide accurate, up-to-date information - Options for mailings, telephone expenses, and clearinghouse services - Payment based on actual services performed - No specific OEMs, products, or part numbers are requested; the procurement is focused on service provision and staffing.

Description

The Department of Environmental Protection (DEP), Bureau of Waste Management requires a contractor to provide staffing and operation of a Recycling Hotline service. The Hotline will cover Municipal Waste Recycling, Household Hazardous Waste, Electronics Recycling, Waste Tire, Waste Tire Collection, and Litter. The service includes providing up-to-date information on recycling, waste minimization, and related programs throughout Pennsylvania. The contract term is from execution until June 30, 2027, with possible renewals up to June 30, 2031.

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