Maryland Procurement Portal #BPM058514

Maryland State Department of Education seeks Child Care Call Center and Administration Services provider

The Maryland State Department of Education (MSDE) is seeking a provider for Child Care Scholarship (CCS) Customer Service and Administration functions. - Government Buyer: - Maryland State Department of Education (MSDE) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products and Services Requested: - Call center telephony system for customer service operations - Computers for staff operations - Case management solution for CCS program administration - Eligibility determinations for CCS applicants - Case management for program participants - Provider payment administration - Accounts processing - Customer service for CCS program participants - Audit and compliance functions - Unique or Notable Requirements: - Contractor must meet Minority Business Enterprise (MBE) and Veteran Small Business Enterprise (VSBE) participation goals - Compliance with accessibility standards and living wage requirements - Provider must supply staffing, operational support, and supporting technology - Opportunity is open to management and business professional service providers capable of supporting CCS administrative and customer service needs.

Description

The Maryland State Department of Education (MSDE) is seeking a qualified service provider to deliver Child Care Scholarship (CCS) Customer Service and Administration functions. The scope includes eligibility determinations, case management, provider payment administration, accounts processing, customer service, and audit and compliance functions for the CCS program. The contractor will provide staffing, operations, and supporting technology such as call center telephony, computers, and a case management solution. The project involves management and business professional services for child care scholarship customer service and administration in Maryland, USA.

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