City of Fresno PlanetBids #12700091

Consultant Services for Transit Passenger Satisfaction Survey – City of Fresno Department of Transportation/FAX

The City of Fresno Department of Transportation/FAX is seeking a qualified consultant to conduct a comprehensive Transit Passenger Satisfaction Survey for its fixed-route and paratransit services. - Government Buyer: - City of Fresno Department of Transportation/FAX - FAX Contracting Officer: Sharlee Flores - Scope of Work: - Design and implement a passenger satisfaction survey covering all aspects of FAX service - Assess passenger experiences with personnel, policies, practices, and harassment (including street harassment per California Senate Bill 434) - Collect demographic information and evaluate comfort, convenience, frequency, value, safety concerns, and harassment experiences - Compare results with previous surveys (2011, 2014, 2018, 2022, 2024) to identify trends - Provide actionable recommendations to improve passenger satisfaction, safety, and ridership - Requirements: - Consultant must have at least three years of relevant transit survey experience - Must provide detailed methodology, survey tools, data analysis, and final reports - Compliance with FTA federal funding and insurance requirements - Survey activities expected in September or October, with final report due by end of the year - No specific OEMs or commercial vendors are named; this is a professional services opportunity

Description

The City of Fresno Department of Transportation/FAX is seeking a qualified consultant with substantial experience in designing and conducting transit-related surveys to conduct a survey assessing passenger satisfaction in all facets of FAX service. The consultant will prepare comparisons to previous surveys from 2011, 2014, 2018, 2022, and 2024 to identify trends. The survey will include passenger satisfaction with personnel, policies, practices, and experiences with harassment on buses and at bus stops, collecting demographic information and assessing comfort, convenience, frequency, value, safety concerns, and harassment experiences. The goal is to find cost-effective ways to enhance passenger satisfaction, safety, and increase ridership.

View original listing