Tennessee Department of General Services #RFI 34800-042826

RFI for Law Enforcement Message Switch Software, Maintenance, and Support for Tennessee Bureau of Investigation

The Tennessee Bureau of Investigation is seeking information from vendors about law enforcement message switch software, maintenance, and support solutions. - Government Buyer: - Tennessee Bureau of Investigation (State of Tennessee, Department of General Services) - OEMs and Vendors: - No specific OEMs or vendors are named; all qualified manufacturers are invited to respond - Products/Services Requested: - Law enforcement message switch software - Must support secure queries and communications with internal/external law enforcement databases - Compatibility with Microsoft Windows and SQL Server - Compliance with CJIS, NCIC, NLETS, NIEM, DMPP 2020, and Tennessee-specific protocols - Support for 288 interfaces, including Tennessee-specific files - Secure web-based API and self-monitoring dashboard - Potential use of artificial intelligence for code generation - Ownership of AI-generated code by the State - 99% uptime requirement - Detailed performance metrics and archiving features - Transition from legacy systems within one year - Maintenance and support services - 24/7 helpdesk - Updates, upgrades, repairs, modifications, new development, patches, bug fixes - Management of message keys - Employee fingerprinting and CJIS compliance - Training and transition plans - Unique/Notable Requirements: - Project completion within one calendar year - Multi-year maintenance and support agreements possible - Vendors must provide hardware and third-party software requirements - Emphasis on security, compliance, and high availability - Responses sought from all interested parties; no preferred OEMs listed

Description

This is a Request for Information (RFI) issued by the Tennessee Department of General Services for Law Enforcement Specific Message Switch Software, including maintenance and support of the software. The RFI seeks information about current vendor offerings, including software that allows queries to and from various databases and communication with law enforcement agencies. The State is interested in software that is CJIS compliant, supports NCIC and NLETS communication standards, and can connect to all required interfaces. The RFI also requests details on software performance, archiving features, maintenance and support plans, and potential use of AI in software development.

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