Gallup Opengov #ITB-2702

City of Gallup seeks after-hours utilities dispatching services for annual contract.

The City of Gallup Electric Department is seeking a qualified firm to provide after-hours utilities dispatching services for an annual contract. - Buyer: City of Gallup Electric Department (McKinley County, NM) - Services requested: - After-hours live call answering, incident intake, and dispatch notification for utility operations - Coverage required outside normal business hours, including weekends and holidays - Temporary coverage during normal hours may be requested - Vendor must supply: - All personnel, supervision, facilities, telecommunications systems, software, equipment, and technology - No specific OEMs or vendors are named in the solicitation - The goal is to ensure prompt customer service and effective emergency response for utility operations

Description

The City of Gallup is soliciting bids for after-hours utilities dispatching services to ensure prompt and professional dispatch services for utility customers. The contract is for annual services related to utility dispatching. Bids must be submitted electronically via the OpenGov platform by September 8, 2026. Questions regarding the solicitation are due by August 28, 2026.

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