My Florida Marketplace #DOR RFP #26/27-04

Florida Department of Revenue seeks SaaS for Random Moment Sampling in Child Support Program

The Florida Department of Revenue, Child Support Program, is seeking a vendor to provide a web-based Software as a Service (SaaS) solution for Random Moment Sampling (RMS) to track staff time allocation for Title IV-D activities. - Government Buyer: - Florida Department of Revenue, Purchasing Office - Contact: John Kinneeer - Products/Services Requested: - Web-based RMS SaaS platform for survey distribution, response collection, reporting, user management, and data security - Implementation phase services including project planning, configuration, testing, training, and cutover - Annual maintenance and technical support for the RMS system - Notable Requirements: - System must support large survey volumes for 67 Clerks of Court and internal staff - Must provide detailed reporting, multiple user roles, and ensure data confidentiality - 99.5% system availability required during business hours; financial penalties for downtime or delayed implementation - Long-term contract: 66 months with five optional one-year renewals (up to 11 years) - No specific OEMs or vendors are named; solution must be hosted and managed as SaaS - Vendors must monitor the Florida Marketplace and Department's Procurement Library for updates

Description

The Florida Department of Revenue, Child Support Program is requesting proposals from qualified proposers to host a web-based Software as a Service (SaaS) to provide Random Moment Sampling (RMS) for determining the percentage of time performing specific activities related to the Title IV-D Program. The contract duration is sixty-six (66) months with five (5) one-year optional renewals. This procurement is managed through the Florida Marketplace portal and involves hosting a SaaS solution for RMS activities.

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