SAM #20260825

DLA Seeks Comprehensive Support Services for OpenText-Based Document Automation Content Services (DACS) Platform

The Defense Logistics Agency (DLA) is seeking comprehensive support services for its Document Automation Content Services (DACS) platform, which is a government-hosted OpenText ECM solution serving approximately 65,000 users across U.S. government and NATO entities. - Government Buyer: - Defense Logistics Agency (DLA) - DLA J6, Document and Automation Management Service (DAMS) Program Management Office - DLA Contracting Support Office (DCSO-P), Philadelphia Contracting Office - OEMs and Vendors: - OpenText (primary ECM solution) - CounterPoint (mentioned as a technology in use) - Products/Services Requested: - Comprehensive support for DACS, including: - Program and project management - System administration, database, web administration, software patching, and security compliance - Operational sustainment, maintenance, upgrades, and user training - End user/customer support, rapid response for critical failures - Configuration and customization management - System lifecycle and strategic roadmap support - Enterprise architecture design and compliance - Development, testing, evaluation, and documentation - Information assurance and cybersecurity compliance (RMF, DISA STIGs, Zero Trust) - Enterprise production scanning support (CBEDS) - Optional tasks for new feature development, scanning modernization, migration tools, and professional services - Estimated annual labor hours: ~77,935 - Unique/Notable Requirements: - Expertise in OpenText and CounterPoint technologies - Support for a large user base (~65,000 users) - Compliance with DoD cybersecurity standards (DISA STIGs, Zero Trust) - Optional tasks for modernization and migration - Collaboration with process owners and participation in configuration control - Support for both U.S. government and NATO entities

Description

Please see the attached Request for Information (RFI) and PWS.

RFI responses are due by 12:00 PM EDT on 10 September 2026.

Please email all RFI responses to Nyeshia.Mcallister@dla.mil and Michael.Everett@dla.mil by the due date listed above.

All E-mail responses MUST have the subject line “Document Automation Content Services (DACS) Support” RFI- [Company Name]".

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