SAM #36C24526Q0804

RFI for Patient/Guest Wi-Fi Maintenance and Support Services at VA Maryland Health Care System

The Department of Veterans Affairs, Strategic Acquisition Office (SAO East), is seeking information from vendors for maintenance and support services of the Patient/Guest Wi-Fi network at the VA Maryland Health Care System (VAMHCS), covering Baltimore, Loch Raven, and Perry Point VA Medical Centers. - Government Buyer: - Department of Veterans Affairs - VA Maryland Health Care System (VAMHCS) - Strategic Acquisition Office (SAO East) - OEMs and Vendors Mentioned: - Dell - Cisco - Microsoft - Products/Services Requested: - Maintenance and support for Wi-Fi network infrastructure - Switches, access points, routers, wireless LAN controllers - Dell servers with Cisco WCS and Microsoft ISA Server - Licenses and bandwidth services - Remote monitoring and administration - Dedicated internet bandwidth with upgrade capability - Unique/Notable Requirements: - Turnkey, zero-administration experience for end users - Fast response to outages (within one workday) - Resolution of outages (within three workdays) - Vendors must be capable of maintaining all listed equipment and software - No specific product quantities or part numbers provided (market research RFI)

Description

Request for Information (RFI) Request for Information (RFI) Patient/Guest Wi-Fi Maintenance and Support Services VA Maryland Health Care System (VAMHCS) NAICS: 517112 Wireless Telecommunications Carriers (except Satellite) THIS IS NOT A SOLICITATION

1. Purpose The Department of Veterans Affairs (VA), Strategic Acquisition Office (SAO East), is issuing this Request for Information (RFI) to identify qualified and capable sources able to provide maintenance and support services for the existing Patient/Guest Wi Fi network at the VA Maryland Health Care System (VAMHCS). This RFI is strictly for market research and does not obligate the Government to award a contract.

2. Background VAMHCS operates Patient/Guest Wi Fi services across the following medical centers:

3. Baltimore VA Medical Center, 10 North Greene Street, Baltimore, MD 21201

4. Loch Raven VA Medical Center, 3900 Loch Raven Boulevard, Baltimore, MD 21218

5. Perry Point VA Medical Center, 361 Boiler House Road, Perryville, MD 21902

The system includes switches, access points, routers, wireless LAN controllers, Dell servers with Cisco WCS and Microsoft ISA Server, various licenses, and bandwidth services. The Government seeks vendors capable of maintaining this infrastructure and delivering reliable turnkey support.

1. Description of Required Capabilities Interested vendors should demonstrate the ability to:
2. Maintain and support all existing Patient/Guest Wi Fi infrastructure equipment and software.
3. Maintain dedicated internet bandwidth for the Wi Fi network, with the capability to upgrade as required.
4. Provide remote monitoring and administrative capabilities, including blocking users, filtering ports, managing access points, and monitoring network health in real time.
5. Deliver a turnkey, zero administration experience for end users with fast and reliable service.

6. Meet response requirements for outages: Response within one workday and resolution within three workdays.

7. Period of Performance October 1, 2026 September 30, 2027

8. Requested Information From Vendors Respondents are asked to provide:

9. Company name, DUNS, UEI

10. Business size under NAICS 517112

11. Detailed capability statement addressing required services

12. Relevant past performance for Wi Fi/internet infrastructure support

13. Any available contract vehicles

14. Rough Order of Magnitude (ROM) cost estimate (non binding)

15. Submission Instructions Submit responses electronically to: Cassie White, Contracting Officer Email: cassie.white@va.gov Due Date: August 31, 2026 at 10am EST

16. Disclaimer This RFI is for planning purposes only. It does not constitute a solicitation, nor does it commit the Government to any contract. No reimbursement will be made for costs associated with responding. Additional Links:VA Homepage

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