SAM #N3904026Q5531

Sole Source Warranty Service for EXACOM Hindsight Emergency Dispatch Recording System

This opportunity is a sole source procurement for warranty service and maintenance of a specialized emergency dispatch recording system at Portsmouth Naval Shipyard's Emergency Dispatch Center (EMDC). - Agency: Department of Defense, Department of the Navy, NAVSEA, Portsmouth Naval Shipyard (EMDC) - Sole source vendor: Exacom (with proprietary integration from Motorola) - Equipment: EXACOM Hindsight Version 4 recording system, integrated with Dell Precision 5820 server hardware - System records emergency calls (Fire, EMS, Police, HAZMAT, RERO, Maine E911, and routed calls from Maine/New Hampshire Police agencies) - Data retention requirement: 7 years - Services required: - Warranty service, maintenance, upgrades, and technical support for the recording system - Support for proprietary hardware (audio conversion cards) and software - Justification: Proprietary rights, exclusive licensing, and system integration needs restrict service to Exacom/Motorola - Period of performance: One year, from 09/07/2026 to 09/06/2027 - No specific part numbers or quantities provided - Not open for competition; only Exacom/Motorola can provide required services

Technical and business highlights: - The system is mission-critical for emergency call recording and compliance - Only Exacom/Motorola can provide OEM maintenance, upgrades, and support due to proprietary technology - Commercial competitors are limited due to exclusive licensing and integration requirements - Estimated contract value likely in the $20,000-$50,000 range for annual warranty and support services

Description

Portsmouth Naval Shipyard intends to solicit Exacare to provide Dispatch Recording Service and Maintenance Services and Support for Data Storage Equipment and Software in accordance with NAVSEA technical requirements. Location is Portsmouth Naval Shipyard, Kittery, ME.

THIS NOTICE IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY.

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