My Florida Marketplace #DOR RFP 26/27-04

Florida Department of Revenue seeks SaaS solution for Random Moment Sampling in Child Support Program

This opportunity is for a long-term SaaS solution to support the Florida Department of Revenue, Child Support Program's Random Moment Sampling (RMS) needs. - Government Buyer: - Florida Department of Revenue, Child Support Program - Purchasing Office - Products/Services Requested: - Web-based Software as a Service (SaaS) solution for Random Moment Sampling (RMS) - RMS system must support surveys for 67 Clerks of Court and internal staff - Implementation phase services including project planning, configuration, testing, training, and cutover - Annual maintenance and technical support for the RMS system - Technical Requirements: - System must handle large survey volumes and multiple user roles - Detailed reporting and data confidentiality required - Minimum 99.5% system availability during business hours - Financial penalties for delayed implementation or downtime - OEMs and Vendors: - No specific OEMs or vendors named in the solicitation - Notable Requirements: - SaaS hosting and maintenance - Support for Title IV-D activities - Long-term contract with up to 11 years total duration - Vendors must monitor the Procurement Library and Vendor Information Portal for updates

Description

The Florida Department of Revenue, Child Support Program, is requesting proposals from qualified proposers to host a web-based Software as a Service (SaaS) to provide Random Moment Sampling (RMS) for determining the percentage of time performing activities related to the Title IV-D Program. The contract duration is 66 months with five 1-year optional renewals. The project involves software related to detection, business functions, HR, audit, time accounting, content workflow, data management, and industry-specific applications.

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