Federal Register #2026-16916

IRS Requests Public Comment on Information Collection to Improve Customer Experience

The Internal Revenue Service (IRS), part of the Department of the Treasury, is seeking public input on an information collection initiative to improve customer experience in line with OMB Circular A-11, Section 280. - Government Buyer: - Department of the Treasury - Internal Revenue Service (IRS) - OEMs and Vendors: - No OEMs or vendors are specified in this notice - Products/Services Requested: - Voluntary feedback from individuals, businesses, and organizations interacting with federal agencies - Methods include electronic surveys, mail, telephone, interviews, focus groups, and observational techniques - No products, part numbers, or purchase quantities are listed - Unique or Notable Requirements: - The initiative is focused on gathering information to enhance service quality and meet statutory requirements - The collection is voluntary and targets a broad audience - No procurement or purchase is involved; this is an informational request for comment

Description

The Internal Revenue Service (IRS) is requesting comments on an information collection aimed at improving customer experience in compliance with OMB Circular A-11, Section 280. This collection seeks voluntary feedback from individuals, businesses, and organizations that interact with federal agencies to enhance service quality and support statutory requirements. The collection methods include electronic surveys, mail, fax, telephone, interviews, focus groups, and observational techniques. The IRS is updating the burden hours to reflect current and anticipated needs for these activities.

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