Texas DIR/ESBD #IFB-026-FY26

Texas DIR Solicits Virtualized Session Border Controller Software Maintenance for VOIP Platform

The Texas Department of Information Resources (DIR) is seeking bids for Virtualized Session Border Controller (SBC) software maintenance to support its HCS VOIP Platform. - Government Buyer: - Texas Department of Information Resources (DIR), agency code 313 - Scope of Work: - Maintenance and support for virtualized SBC software, including updates and data hosting - Security features required: blocking toll fraud, Denial of Service (DoS) attack prevention, unauthorized access prevention - Topology hiding and SIP protocol interoperability - Session control: routing, rate limits, and Quality of Service (QoS) for audio/video streams - Accessibility & Compliance: - Strict adherence to accessibility standards (WCAG 2.1 AA, Texas Administrative Codes 1 TAC 206 and 213) - Submission of Accessibility Conformance Reports (VPAT) and completion of Policy Driven Adoption for Accessibility (PDAA) self-assessment - Cybersecurity training for personnel with access to state systems - Compliance with Texas Government Code regulations - Products/Services Requested: - Initial Platform Fee (if applicable) - Maintenance for 12 months (base year) - Maintenance for two additional 12-month option years - OEMs and Vendors: - No specific OEMs or vendors are named; solicitation is open to qualified providers - Notable Requirements: - Accessibility documentation and self-assessment are mandatory - Emphasis on security and interoperability for VOIP communications

Description

The Department of Information Resources (DIR) is soliciting bids for Virtualized Session Border Controller Maintenance, which is a critical component in managing and securing voice, video, and data communications within DIR's VOIP Platform. The maintenance service will provide security, interoperability, and control functions, including blocking toll fraud, Denial of Service (DoS) attacks, and unauthorized access, hiding private internal network details, translating different SIP protocol versions, and managing routing and Quality of Service (QoS) for audio and video streams. The contract term is 12 months with options to extend for two additional 12-month terms. Respondents must comply with accessibility standards and submit responses by September 4, 2026, 2:00 PM.

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