Georgetown Ionwave #202653 Addendum 2

Merchant Card Processing Services for City of Georgetown, Texas

The City of Georgetown, Texas is seeking proposals for a contract to provide Merchant Card Processing Services across sixteen city departments. - Government Buyer: - City of Georgetown, Texas - Purchasing Department and Finance Division - OEMs and Vendors Mentioned: - Tyler Technologies (ERP integration) - Paymentus (current utility billing system, excluded from scope) - Xplor Recreation (integration requirement) - UMAX (integration requirement) - Products/Services Requested: - Merchant Card Processing Services for credit/debit card and electronic check payments - EMV-certified payment terminals and PIN pads for each campus - Integration with City ERP and multiple software platforms (Tyler Technologies, UMAX, Xplor Recreation) - Support for major card networks (MasterCard, Visa, Discover, American Express) and digital wallet/mobile payments (Google Pay, Samsung Pay, Apple Pay) - Online reporting, account reconciliation, and downloadable transaction data - Designated account officer for ongoing support and training - Unique/Notable Requirements: - PCI DSS v4.0 compliance and robust security controls - Ability to apply convenience fees selectively - Secure migration of recurring payment tokens - 24/7 customer support and real-time posting to core systems - Partial proposals and multi-solution approaches accepted - Excludes utility billing volumes currently under Paymentus contract - Flexible addition/removal of departments and merchant IDs - Transparent pricing for all transaction types and ancillary costs - Implementation timelines to be vendor-proposed with phased rollouts and parallel testing

Description

The City of Georgetown is soliciting proposals for Merchant Card Processing Services to establish a contract for electronic data credit card and debit card payment services. The services include point-of-sale transactions, phone and internet transactions, automatic credit card transactions, and electronic check payment conversion integrated with the City's ERP system and other software. The contract aims to maximize efficiencies and improve customer service for payments by citizens and the general public. The solicitation includes requirements for PCI compliance, support for major card networks, convenience fee structures, and reporting capabilities.

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