San Mateo Opengov #2027-RFP-00007

San Mateo County Message Switch System Replacement for Public Safety Communications

San Mateo County Public Safety Communications is seeking proposals for a comprehensive replacement of its mission-critical Message Switch System (MSS), which facilitates secure, real-time criminal justice information exchange among 30 agencies and 2,500 users. - Government Buyer: - County of San Mateo Public Safety Communications Department - PSC Systems Management Division - Products & Services Requested: - Modern, secure, scalable MSS platform (software license or SaaS subscription) - Design, architecture, installation, configuration, and implementation services - Integration with County systems (CAD, RMS, CJIS) and external systems (CLETS, DOJ, NCIC, DMV, AWS) - Data migration, system cutover, and comprehensive testing (unit, integration, performance, user acceptance) - Training for administrators and end users; technical and operational documentation - Production go-live support, annual software maintenance, and technical support (up to five years) - Disaster recovery, high availability, and security/compliance configuration (CJIS/CLETS) - Optional modules, features, professional services, and training - OEMs & Vendors: - No specific OEMs named; solution must be CJIS/CLETS-compliant and support cloud-native, hybrid, or on-premises deployment - Unique/Notable Requirements: - Must support uninterrupted 24/7 public safety operations and high message volumes - Compliance with CJIS Security Policy, California DOJ, and CLETS requirements - Preference for cloud-native or hybrid solutions; on-premises considered if equally resilient and secure - Compliance with California prevailing wage and public works regulations - Proposers must identify any work subject to these requirements - Total five-year cost of ownership to be provided - Estimated Contract Value: - Based on scope, likely range is $1,000,000 to $3,000,000 over five years - Potential Competitors: - Companies with CJIS-compliant public safety messaging platforms (e.g., Motorola Solutions, Tyler Technologies, Hexagon Safety & Infrastructure, CentralSquare Technologies) - Competing Products: - Motorola PremierOne CAD Message Switch, Tyler Technologies New World Message Switch, Hexagon Intergraph Messaging, CentralSquare CAD Message Switch

Description

The County of San Mateo is seeking proposals from qualified vendors to replace its legacy Message Switch System (MSS), a critical public safety platform enabling secure, real-time exchange of criminal justice information among local, state, and federal law enforcement systems. The replacement system must be modern, secure, scalable, and compliant with CJIS standards, supporting approximately 30 agencies and 2,500 authorized users. The scope includes design, implementation, integration, testing, training, and ongoing support to ensure uninterrupted public safety operations. The project emphasizes a cloud-native or hybrid deployment architecture to enhance resiliency, cybersecurity, and operational efficiency.

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