Opportunity
My Florida Marketplace #DOR RFP #26/27-04
Florida Department of Revenue seeks SaaS solution for Random Moment Sampling in Child Support Program
Posted
August 20, 2026
Respond By
October 01, 2026
Identifier
DOR RFP #26/27-04
NAICS
541512, 541611
The Florida Department of Revenue, Child Support Program, is seeking a web-based Software as a Service (SaaS) solution for Random Moment Sampling (RMS) to support surveys for 67 Clerks of Court and internal staff, determining time spent on Title IV-D activities. - Government Buyer: - Florida Department of Revenue, Purchasing Office - Contact: John Kinneeer - OEMs and Vendors: - No specific OEMs or vendors named; open to qualified SaaS providers - Products/Services Requested: - Web-based RMS SaaS platform - Must handle large survey volumes, support multiple user roles, provide detailed reporting, and ensure data confidentiality - Includes survey email distribution, response collection, reporting, user management, and data security - Implementation Phase Services - Project planning, configuration, testing, training, and cutover from current RMS system - Project management and deliverables approval - Annual Maintenance and Support - Ongoing technical support, system performance monitoring, and updates - Unique/Notable Requirements: - System must maintain 99.5% availability during business hours - Financial consequences for delayed cutover or downtime - Vendor responsible for monitoring procurement library and information portal for updates - Contract term is 66 months with five optional one-year renewals (up to 11 years total) - Implementation deliverables required before system cutover
Description
The Florida Department of Revenue, Child Support Program is requesting proposals from qualified proposers to host a web-based Software as a Service (SAAS) to provide Random Moment Sampling (RMS) for determining the percentage of time performing specific activities related to the Title IV-D Program. The contract is for sixty-six (66) months with five (5) one-year optional renewals. This solicitation is a Request for Proposals issued by the Department of Revenue in Florida.