California eProcure #26-0214801

California Department of Technology seeks SaaS billing solution implementation and support for CalTABS replacement

The California Department of Technology (CDT) is seeking a vendor to implement and support a modern Software-as-a-Service (SaaS) billing solution to replace its legacy CalTABS system. - Government Buyer: - California Department of Technology (CDT), Office of Administrative Services/Rates and Cost Recovery, Acquisitions and IT Program Management Branch - Products and Services Requested: - SaaS billing solution subscription licenses: - 15 administrator licenses annually - 1,500 user licenses annually - Comprehensive implementation services: - Requirements analysis, system design, configuration - Data ingestion and transformation from over 30 sources - System integrations, testing, training, pilot phase, go-live, stabilization - Ongoing operational support and maintenance - Consulting staff roles: - Project Manager, Technical Manager, Trainer, Business Analyst, Testing Manager, Maintenance Lead - Mandatory deliverables: - User guides, management plans, test plans, training materials, transition plans, and more - Service Level Agreements (SLAs): - 99.5% system availability, disaster recovery (4-hour restoration), data recovery (max 15-minute loss), incident resolution by severity, root cause analysis, timely software patching - Unique/Notable Requirements: - Data ingestion from over 30 sources (mainframe and non-mainframe) - Secure data management and advanced reporting - Strict SLAs for system uptime, disaster recovery, and maintenance - Pilot phase to verify billing functionality before full deployment - Annual updates and readiness for system transition at contract end - No specific OEMs or vendors are named; the opportunity is open to qualified SaaS solution providers able to meet the technical and operational requirements.

Description

This Request for Proposal (RFP) issued by the California Department of Technology seeks qualified proposers to provide comprehensive implementation services and subscription licenses for a modern Software-as-a-Service (SaaS) billing solution to replace the legacy CalTABS billing system. The scope includes requirements analysis, system design and configuration, data ingestion and transformation from over 30 sources, system integrations, testing, training, a pilot phase to verify billing functionality, go-live, system stabilization, and ongoing operational support. The RFP aims to ensure a modernized, efficient billing system for the State's Office of Administrative Services/Rates and Cost Recovery.

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