Federal Register #2026-16969

State Department Request for Public Comment on Information Collection for Customer Experience

The Department of State is seeking public comment on its proposed extension of an information collection initiative to improve customer experience in federal services. - Government Buyer: - U.S. Department of State - Purpose: - Request for public feedback on information collection methods to enhance federal service delivery - Products/Services Requested: - Voluntary opinions and feedback from individuals, businesses, and organizations - Collection methods include surveys, interviews, questionnaires, focus groups, and observational techniques - Unique Requirements: - Initiative supports OMB Circular A-11, Section 280 - Data will be used to create customer journey maps and increase transparency and accountability - OEMs and Vendors: - No specific OEMs or vendors mentioned; this is not a material procurement - No part numbers or purchase quantities specified

Description

The Department of State is announcing an opportunity for public comment on a proposed extension of a collection of information aimed at improving customer experience in federal services. This effort supports the implementation of OMB Circular A-11 Section 280, which establishes government-wide standards for mature customer experience organizations and measurement. The data collection will involve various methods such as surveys, interviews, and observations to gather voluntary feedback from individuals, businesses, and organizations interacting with federal programs. The results will be used to enhance the delivery of federal services and increase transparency and accountability.

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