SAM #36C10B26Q0638

Award for Enghouse Systems QMS Call Recording Software and Maintenance at San Diego VA Medical Center

This award is for call recording software and maintenance at the San Diego VA Medical Center. - Award issued by Department of Veterans Affairs Technology Acquisition Center NJ - ALVAREZ LLC is the awardee, with delivery order 36C10B26F0298 and contract NNG15SD19B - Total award value: $114,191.73 - NAICS code: 541519 (Other Computer Related Services) - Product/service code: DA10 - Brand name requirement for Enghouse Systems Quality Management Suite (QMS) - 200 user licenses for call recording only, plus maintenance - QMS integrates with Cisco CUCM Voice Systems for call center operations - Base period plus four option periods, with optional tasks - No specific part numbers provided; details in attachments - Critical for emergency response and quality management of call center agents

Description

Please see attached Justification and Approval.

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