SAM #36C25926Q0760

UPS Battery Replacement and Maintenance Services for VA Waco Call Center

The Veterans Health Administration Member Services at the Waco Call Center is seeking UPS battery replacement and ongoing maintenance services to ensure reliable backup power for critical operations. - Government Buyer: - Veterans Health Administration (VHA), Member Services, Waco Call Center - Point of contact: Thomas Parsons - OEMs and Vendors: - Eaton (OEM for UPS batteries and cabinets) - Mitsubishi (OEM for some UPS units) - Products Requested: - 160 replacement UPS batteries (Eaton model PWHR12390W4FR or equivalent, VRLA AGM type, UL-listed, IEEE 1188 compliant) - 4 UPS/UPM units (Eaton 93PM-150-3, Eaton 9390-120, Mitsubishi UP9933A-A803DU-4) - 4 battery cabinets (Eaton PWHR12390W4FR) - Services Requested: - One-time battery removal, disposal, and installation (hazardous waste compliance) - Semi-annual preventive maintenance for UPS/UPM units and battery cabinets - Quarterly battery checks (voltage and condition) - Corrective/unscheduled repairs (as needed, with annual labor and parts allowance) - 24/7 emergency repair service (8-hour on-site response, 1-hour remote acknowledgment) - Installation and calibration of new batteries - Unique/Notable Requirements: - Replacement batteries must meet Eaton OEM specifications or be equivalent - Strict technician qualifications and minimum 2-year warranty on batteries - Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside - Hazardous waste disposal certification required - Recurring maintenance and emergency response throughout contract duration - Period of Performance: - Base year plus four option years (total up to five years) - Battery replacement within 30 days of award; preventive maintenance begins within 60 days

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