Federal Register #0906-0084

HRSA seeks public comment on proposed voluntary partner survey for customer service feedback

The Health Resources and Services Administration (HRSA), part of the Department of Health and Human Services, is seeking public comment on a proposed voluntary partner survey to collect feedback on HRSA customer service. - Government Buyer: - Health Resources and Services Administration (HRSA), Department of Health and Human Services - OEMs and Vendors: - No OEMs or vendors are mentioned; this is not a procurement of products or services - Products/Services Requested: - Voluntary partner survey and focus groups to gather feedback on HRSA customer service - Target participants include state and local governments, health care facilities, providers, and individuals served by HRSA programs - Collection methods: online, phone, mail, and in-person - Participation is voluntary and does not affect eligibility for HRSA programs or services - Unique or Notable Requirements: - Use of voluntary surveys and focus groups - Adherence to privacy and consent procedures - Qualitative techniques (not statistical data collection) - Feedback will help set customer service standards and measure performance

Description

The Health Resources and Services Administration (HRSA) plans to submit an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for a voluntary partner survey on HRSA customer service. The survey aims to gather feedback from customers, set customer service standards, and measure performance to improve federal government service delivery. Data collection will primarily be conducted online but may also occur via phone, mail, or in-person. Participation is voluntary and will not affect eligibility for HRSA programs or services.

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