Federal Register #15452290

IRS Request for Public Comments to Enhance Customer Experience

The Internal Revenue Service (IRS), part of the Department of the Treasury, is seeking public input to enhance its customer experience initiatives in line with federal mandates. - Government Buyer: - Department of the Treasury, Internal Revenue Service (IRS) - Purpose: - Request for comments on information collection to improve customer experience - Supports compliance with the Government Service Delivery Improvement Act and the 21st Century Integrated Digital Experience Act - Participants: - Individuals, businesses, and organizations interacting with federal agencies - Collection Methods: - Electronic submissions, mail, telephone, and focus groups - Requirements: - Feedback on necessity, accuracy, and burden of information collection - Estimated 2,001,550 responses and 101,125 annual burden hours - No OEMs or vendors are involved; this is not a procurement of products or services - No product or service line items requested; only voluntary feedback is sought

Description

The Internal Revenue Service (IRS) is requesting comments on an information collection aimed at improving customer experience in compliance with the Government Service Delivery Improvement Act and the 21st Century Integrated Digital Experience Act. The collection seeks voluntary feedback from individuals, businesses, and organizations that interact with federal agencies to enhance service quality and support statutory requirements. The IRS plans to collect data electronically and through other methods such as mail, telephone, and focus groups. Comments are invited on the necessity, accuracy, and burden of the information collection, with a deadline for submission on October 19, 2026.

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