Amtrak #WS5725403332

Amtrak Solicits IT Support Services for Service Desk, Incident Management, Field Support, and NOC Operations

Amtrak is seeking a contractor to operate and manage its Service Desk, Incident Management, Field Support, and Network Operations Center (NOC) teams for its national rail operations. - Government Buyer: - National Railroad Passenger Corporation (Amtrak) - Contracting Agent: Thanh Dickey - Office: 30th Street Station, Philadelphia, PA - Scope of Services: - Comprehensive IT support services for Service Desk, Incident Management, Field Support, and NOC Operations - Optimization and service improvement across all teams - Integration of robust security and compliance standards - Transition of services with minimal business interruption - Adoption of emerging technology trends and NextGen improvements - Evaluation Criteria: - Technical approach - Personnel experience - Price - Proposal Submission: - Electronic submission via Amtrak's Ariba Procurement System - Contract Details: - Period of performance: 36 months from Notice to Proceed - No specific OEMs or products are mentioned; only IT support services are requested

Description

This solicitation is for the Support Services RFP to operate and manage the existing Service Desk, Incident Management, Field Support, and NOC Operations teams. The contract involves providing these services in accordance with the attached Statement of Services and other solicitation documents. A pre-proposal conference is scheduled for August 21, 2026, and proposals must be submitted electronically via Amtrak's Ariba Procurement System. The period of performance is 36 months from the Notice to Proceed, and the award will be based on technical and price proposals.

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