New York State Contract Reporter #UCO-1019

CUNY Virtual Bookstore Platform and Operations for Multi-Campus Higher Education

CUNY is seeking a contractor to provide a comprehensive Virtual Bookstore platform and related services for its 26 colleges, supporting approximately 270,000 users. - Government Buyer: - City University of New York (CUNY) - Office of Director, Shared Services - Products and Services Requested: - Virtual Bookstore platform for sale and distribution of textbooks, course materials (print, digital, new, used, rental), and general merchandise - Integration with CUNY systems (CUNYFirst, Brightspace, identity management) - Features: course material search, price comparison, used book marketplace, buyback, payment/voucher processing, course pack services, shipping, analytics, institutional links - 24/7 customer support, extended hours during peak periods - Real-time and on-demand analytics and reporting - Technical and Operational Requirements: - Platform must scale to 270,000 users - ADA and WCAG 2.1 AA accessibility compliance - PCI DSS security compliance - Single sign-on and API capabilities - Disaster recovery and robust technical architecture - MWBE participation goal of 30% - Supplier diversity goals for SDVOB - Demonstrated experience in large, multi-campus higher education environments - Estimated annual sales: $10 million for course materials, $1 million for general merchandise - No specific OEMs or vendors are named; solution must support a representative list of books and comply with detailed requirements matrix

Description

The City University of New York (CUNY) is seeking a qualified contractor to provide comprehensive virtual bookstore operations and related services for participating CUNY colleges. Services include the sale and distribution of textbooks, course materials, digital content, general merchandise, and other related products through an accessible, user-friendly online platform. The platform must integrate with applicable University systems and support students, faculty, and campus administrators. Contractors must demonstrate relevant experience and capacity to provide services in a large, multi-campus higher education environment and meet all solicitation requirements.

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