SAM #260111J

Marketplace Operations, Communications, and Quality Assurance Support Services for CMS

CMS is seeking continued support services for Marketplace Operations, Communications, and Quality Assurance (MOCQA) under the Center for Consumer Information & Insurance Oversight (CCIIO). - Duty First Consulting LLC (DFC) is identified as the incumbent provider for these services. - Services include: - Certification and maintenance of Qualified Health Plans (QHPs) and Standalone Dental Plans (SADPs) - Stakeholder communications and coordination - Quality assurance reviews of data, reports, and certification results - Support for system modernization, including migration to the Marketplace Plan Management System (MPMS) - The contract is structured with a base period, one option year, and a transition out period for continuity and risk mitigation. - No specific OEMs, products, or part numbers are listed; this is a service-focused procurement. - The period of performance is August 15, 2026, through August 14, 2028. - The opportunity is justified as a limited source procurement to ensure uninterrupted support for critical ACA-related operations.

Description

CCIIO requires the continuation of CCIIO Marketplace Operations, Communications, and Quality Assurance (MOCQA) support services.  The services included in the scope of the SOW support multiple Center for Consumer Information & Insurance Oversight (CCIIO) groups and the CCIIO Front Office with key mission critical activities. These activities include the certification of qualified health plans (QHPs) and standalone dental plans (SADPs), communication of operational information to key stakeholders, and ensuring the quality of internal and external-facing data, certification review results, reports, tools and other materials. Additionally, functions supported include the oversight and management of other Marketplace activities that impact consumers, issuers, states, and other stakeholders.

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