East Palo Alto Municode #RFP for EPA Year 1 IT Strategic Plan Implementation Support Services

IT Strategic Plan Implementation Support Services for City of East Palo Alto: ERP, Website, GIS, Records Digitization, and eBid Platform

The City of East Palo Alto is seeking consulting and implementation support for its IT Strategic Plan, covering multiple technology modernization projects: - Government Buyer: - City of East Palo Alto, City Manager's Office, Information Technology Division - OEMs and Platforms Mentioned: - Caselle (ERP system) - CivicPlus (website hosting) - Esri (GIS software) - Laserfiche (records management) - Products/Services Requested: - ERP business process review and Caselle system evaluation - Includes assessment of Caselle and at least three alternative ERP systems - Stakeholder interviews, workflow design, recommendations, and implementation support - City website and intranet consulting and modernization - Assessment, requirements definition, platform evaluation, implementation, training, and content migration - Accessibility (WCAG 2.1 AA) and chatbot functionality required - GIS assessment and consulting - Evaluation of current Esri-based GIS environment, rollout plan, and ongoing support (up to 3 years) - Citywide records digitization - Integration with Laserfiche or alternative, phased digitization, quality control, and project management - Electronic bidding/procurement platform implementation - Assessment, RFP development, platform evaluation, recommendation, implementation, and first-year software license - Unique/Notable Requirements: - Experience with California local government and public sector - Vendor- and platform-neutral recommendations where appropriate - Compliance with accessibility, cybersecurity, and records retention standards - All deliverables become City property - Remote work permitted with limited onsite visits - Phased project initiation and multi-year support for some projects - Estimated Contract Value: - $258,000 to $370,000 total, with budgets specified for each project area - Services Line Items: - ERP Business Process Review and Caselle System Evaluation - City Website and Intranet Consulting and Modernization - GIS Assessment and Consulting Assistance - Records Digitization - eBid Procurement Platform Implementation

Description

The City of East Palo Alto has issued a Request for Proposals (RFP) seeking qualified vendors to support the implementation of its newly adopted Information Technology Strategic Plan. The scope includes professional services across multiple project areas such as ERP business process review, city website and intranet consulting and implementation, GIS assessment, records digitization, and procurement platform implementation. The goal is to modernize infrastructure and optimize technology services to support the City's strategic priorities. Proposals are due by August 24, 2026, and the City may award contracts for individual projects or grouped projects based on proposals received.

View original listing