Amtrak #Doc5830460866

Amtrak seeks IT support services for Service Desk, Incident Management, Field Support, and NOC Operations

Amtrak is seeking a vendor to operate and manage its Service Desk, Incident Management, Field Support, and Network Operations Center (NOC) Operations teams. - Government Buyer: - National Railroad Passenger Corporation (Amtrak) - Office: 30th Street Station, Philadelphia, PA - Scope of Services: - Operation and management of Service Desk, Incident Management, Field Support, and NOC Operations teams - Focus on optimization, service improvement, and robust security and compliance integration - Support delivery in a rapidly evolving technology environment - Transition and improvement opportunities toward NextGen Incident Management and Field Services - Requirements: - Vendor must demonstrate experience in service desk operations, incident management, field support, and NOC operations - Organizational charts, key personnel resumes, and evidence of similar project experience required - All services must be performed within the United States - Contract Details: - Services to commence within 10 days of Notice to Proceed - 36-month period of performance - No specific OEMs or products are mentioned in the solicitation - Proposals must include both technical and price components and comply with all solicitation documents

Description

This solicitation is a Request for Proposal (RFP) for support services involving the operation and management of the existing Service Desk, Incident Management, Field Support, and NOC Operations teams. The contract period is 36 months starting within 10 days from the Notice to Proceed. Proposals must include both technical and price components and comply with all solicitation documents. A pre-proposal conference is scheduled for August 21, 2026, and proposals are due by September 18, 2026.

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