Austin Afo #RFP 7200 HAW3000

Austin Housing Department seeks contractor for Lease Addendum Secret Shopper Program

The City of Austin Housing Department is seeking a contractor to implement a Lease Addendum Secret Shopper Program to evaluate compliance with Rental Housing Development Assistance (RHDA) requirements. - Government Buyer: - City of Austin Housing Department - Contact: Jacques Fuselier, Division Manager - Services Requested: - Recruitment, training, and management of up to 80 community members as secret shoppers - Secret shoppers will test applicant screening, voucher acceptance, and denial/appeals processes at up to 158 affordable housing properties - Compensation for secret shoppers set at $22.05 per hour (City's living wage) - Contractor responsible for outreach, onboarding, coaching, payment processing, and reporting - Monthly and semi-annual reporting, plus a final presentation to City Council - Unique Requirements: - Secret shoppers should represent diverse backgrounds (criminal justice, homelessness, disabilities, etc.) - All costs must be inclusive; no separate administrative or travel fees - Maximum contract compensation is $134,200 - Insurance required - City may award single or multiple contracts based on best value - No specific OEMs or technology vendors are named; this is a service-focused opportunity.

Description

The City of Austin is seeking a qualified Contractor to provide a Lease Addendum Secret Shopper Program to test compliance with Rental Housing Development Assistance (RHDA) program requirements. Services include testing related to applicant screening criteria, voucher holder applicants, and application denial and appeals processes. The solicitation is a Request for Proposals (RFP) with a response deadline of August 28, 2026. Insurance is required for participation, and multiple solicitation documents are provided for review.

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