Texas DIR/ESBD #FY26010RFQuote

Workforce Solutions Borderplex seeks contractors for Brand Ambassadors Program to enhance public service interactions

Workforce Solutions Borderplex, a regional government entity certified by the Texas Workforce Commission, is seeking contractors to deliver professional services for its Brand Ambassadors Program (Solutions Guides). - Government Buyer: - Workforce Solutions Borderplex (local workforce development board) - Operates across six counties in far West Texas - OEMs and Vendors: - No specific OEMs or commercial vendors are named; procurement is for professional services - Products/Services Requested: - Solutions Guide contractor services - Coaching staff on communication and customer experience - Refining communication materials and language guides - Conducting regular site visits to service locations - Providing monthly reports and participating in training/leadership check-ins - Unique/Notable Requirements: - Contractors must be able to travel throughout the region - Strong interpersonal and communication skills required - Experience in workforce development or similar fields preferred - Part-time engagement with negotiable hours and compensation - Initial contract term with two one-year renewal options, subject to funding and performance

Description

Workforce Solutions Borderplex is seeking professional contractors to launch a new Solutions Guides program aimed at improving the quality of their public interactions. These brand ambassadors will travel across far West Texas to ensure that government services are delivered with clarity, empathy, and consistency. The selected individuals will coach staff and refine communication materials to create a more human-centered experience for job seekers. The contract is scheduled to begin in September 2026 and requires candidates with expertise in communications or customer experience.

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